Privacy Policy – Law 25

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1. Personal Information We Collect

When necessary, we may collect the following personal information:

• First and last name;

• Postal address, telephone number, and email address;

• Information required to access our services (e.g. household composition, food needs, availability, family or socio-economic situation);

• Information related to volunteering or employment applications;

• Billing or donation information, when applicable.

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MultiCaf collects only the personal information necessary to deliver its services or meet its legal obligations.

 

2. Methods of Collection

Personal information may be collected:

• Directly from you (forms, registrations, calls, meetings, written or digital communications);

• Through your participation in our programs or services;

• During interactions with our staff or volunteers;

• When you make a donation or request information;

• Through technological tools used to manage our services.

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3. Purposes of Use

Personal information is collected in order to:

• Deliver and manage our food, social, and community services;

• Maintain follow-up on files and participation;

• Communicate with you regarding our programs, activities, or services;

• Meet accountability and reporting requirements to funders, when applicable;

• Ensure the safety, quality, and continuous improvement of our services;

• Better understand community needs and improve our interventions.

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MultiCaf will never use personal information for purposes other than those described without obtaining consent.

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4. Consent

By providing your personal information, you consent to its collection, use, and retention for the purposes described in this policy.

You may withdraw your consent at any time, subject to applicable legal or contractual obligations.

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5. Cookies and Digital Technologies

Our website uses cookies that are essential to its proper functioning. Statistical or performance cookies may also be used, but only with your consent.

You may manage your cookie preferences at any time through the cookie consent banner displayed on our website.

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6. Sharing and Disclosure of Personal Information

MultiCaf shares personal information only in the following circumstances:

• With the consent of the individual concerned;

• With secure technological service providers, strictly as required to deliver services (e.g. management platforms, databases);

• With funders, in anonymized form whenever possible;

• When required by law.

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MultiCaf does not sell or rent personal information.

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7. Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected.

Afterward, it is:

• Securely destroyed, or

• Anonymized for statistical or planning purposes.

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8. Security Measures

MultiCaf implements reasonable safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or use.

These measures include:

• Restricted access to authorized staff only;

• Secure information systems;

• Internal confidentiality procedures;

• Enhanced authentication mechanisms when required.

 

9. Updates to This Policy

This Privacy Policy may be updated to reflect:

• Changes in legal requirements;

• The evolution of technologies used;

• Modifications to MultiCaf’s services.

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The most recent version of this policy is always available on this page.

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Last updated: February 2026